Before: The operations team was spending an estimated 12-15 hours a week pulling reports across locations from disconnected systems. Staff manually checked inventory across stores when customers asked. There was no reliable way to see what was actually selling where, or to give customers a consistent experience across locations.
After: Real-time visibility across all locations from a single dashboard. Staff answers "is it in stock at the other store" in seconds instead of minutes. Operations team gets the reports they need automatically instead of building them by hand.
Specific business metrics are confidential at the client's request, but the time savings on reporting alone made the project pay for itself in the first quarter.
